Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at rcolon.ruiz@gmail.com with your order number and photos of the item. Since our products ship directly from our fulfillment partners, we'll guide you through the specific return or replacement process for your item once your request is reviewed. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at rcolon.ruiz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized items, and personal care goods where hygiene applies. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return your current item, and once that return is accepted, place a separate order for the new item.

Refunds
We'll notify you once your return request has been reviewed and let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at rcolon.ruiz@gmail.com.